You can reach us by email at email@example.com and we will respond promptly.
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2021 HOLIDAY DELIVERY DETAILS
Like last year, the postal service is expected to experience significant delays again this holiday season. Our limited edition and custom-made heirloom gifts do take time to create. We suggest ordering early this year! Please know that we are doing all we can on our end to craft and ship your order in a timely manner, but sadly, delays and late arrivals due to postal service issues are beyond our control.
All orders placed by December 5, 2021* at 11pm ET will be automatically expedited and/or upgraded to arrive by Christmas Eve within the US.
*This deadline is earlier than previous years, so please plan accordingly! Please note that we are not responsible for parcels that arrive late due to postal service delays.
The U.S. Postal Service has TEMPORARILY suspended International Service delivery to Australia and New Zealand due to COVID related issues. We will resume shipping to these areas as soon as possible.
Every item description in our shop lists the "timing” for that specific design. This is the time it takes for your order to be crafted or prepared for shipment. “Crafting Time” does not include shipping to your location.
If you need an item in a hurry, or want to be sure it will reach you by a certain date, please contact us (firstname.lastname@example.org) and we will do our best to answer any questions and accommodate your request. Additional fees may apply for expedited crafting and/or express shipping.
We ship worldwide! Our Standard Shipping within the US is via First Class Mail. Upgrades to Priority Mail or Express Shipping are also available during the checkout process. Delivery confirmation is included for all US shipments.
Please note that shipping times DO NOT include the in-studio Crafting Time required for your order to be created. The Crafting Time for your item can be found in the item description page of each design. If you are unsure of when your item will arrive, please contact us for assistance.
We are not able to refund for or replace lost packages that have been confirmed as "accepted," “in transit” or "delivered" by the carrier, or for orders that arrive late due to a postal service error or system-wide delay.
INTERNATIONAL SHIPPING DETAILS
Orders to international addresses with Standard Shipping are sent via First Class Mail with the US Postal Service. (Express upgrades are also available). First Class Mail service does not offer tracking, and can not be guaranteed for a specific delivery date due to unavoidable delays in customs or within your local postal service. Average transit time to most countries is 2-3 weeks; however many locations take longer. There is no insurance on this shipping method, and we do not refund for lost/unclaimed/undeliverable packages, or for orders that do not arrive by a specific date due to a delay in customs. Taxes and duty fees are the sole responsibility of the recipient.
GIFT WRAPPING & NOTES
Every Paloma’s Nest piece is designed to be cherished, and every detail is lovingly addressed. Each item that leaves our studio is hand wrapped in our Signature Gift Packaging, ready to give as a gift or to pack away as an heirloom when the time comes. We can add a gift note to any order for you, or can ship a gift directly to the recipient. Just be sure to leave us the message during the checkout process so we know what to include.
Occasionally we offer promo codes or other discounts valid in our shop for a limited time. If you have a promo code to use, it must be entered at the time of your order. We can not apply the discount to orders that have already been placed. Discounts can not be combined with other offers.
RETURNS and ORDER CHANGES
All orders are considered to be a Final Sale. An exception to this is an error made on our part that deviates from your original order (such as incorrect spelling of a name or date). If you receive an item with an error made on our part, please contact us within 3 business days to arrange a return and/or replacement at our discretion.
Due to the highly customized, labor intensive nature of our designs, if we have already begun crafting a personalized item for you, we are not able to change or cancel the pending order. If you need to modify your order, please contact us within 12 hours of placing your order.
Please note that every item is handcrafted, one at a time, in our studio, by real hands. Real artisans. There may inevitably be variations in text layout, spacing, and arrangement of letters. There are no machines, laser cutters or computers used in creating your Paloma’s Nest item. Please do not expect, for example, your item to be perfectly round in shape, or for the stamping to be as straight as a ruler. We consider this to be the charm of the handcrafted piece. We do not ship any product that does not meet or exceed our standards.
Here at Paloma's Nest we specialize in custom designs that are perfect for corporate gift-giving and as client gifts for professionals in many industries. We offer special pricing on orders of ten items or more, and additional discounts to businesses and vendors looking to give a gift of thanks to their colleagues and clients that reflects their brand. Please contact Caroline at email@example.com to start the process of designing or selecting the perfect gifts to represent your business!
THINGS WE SUPPORT
Since 2021 we’ve partnered with SewForward, a division of East End Cooperative Ministry, for the production of our handcrafted textile goods. EECM's mission is to change the lives of people facing the impacts of poverty. Through the SewForward program, women from underserved and refugee populations learn valuable business and technical skills in small batch manufacturing, allowing them to earn a living wage and become financially stable.
Our family business also support Border Angels, The Celebration Nation Foundation, and Raíces: organizations working to bring humane conditions, justice, and legal representation to migrant populations and those seeking asylum at the US border.